DigiLocker documents not showing? Your marksheet, degree certificate or other record may be missing because it hasn’t been fetched, the entered details are incorrect, or the issuing organisation hasn’t made it available.
The solution depends on where the problem occurs. First, check Issued Documents in your DigiLocker account. If the document is missing, follow these steps.
Why Are My Documents Not Showing in DigiLocker?
Here are five possible reasons and how to resolve them.
| Problem | How to fix it |
| Document hasn’t been fetched | Search for the issuing organisation and retrieve the document. |
| Incorrect document details | Recheck the roll number, registration number or year entered. |
| Name or date-of-birth mismatch | Compare your details with the issuer’s official records and request corrections where necessary. |
| Issuer hasn’t published the document | Contact the issuing board, university or department. |
| Document retrieval error | Check the error message and try the official retrieval process again. |
A missing document does not necessarily mean your certificate is invalid.
How to Find Missing Documents in DigiLocker?
Follow this process to retrieve a document that is available through a participating issuer.
Step 1: Open DigiLocker
Visit digilocker.gov.in or open the official mobile app and sign in.
Step 2: Check Issued Documents
Open Issued Documents to see whether your certificate has already been retrieved.
Step 3: Search for the Issuer
Select Browse Documents or the available document-search option. Choose the relevant education board, university or government department.
Step 4: Enter the Required Details
Select the document type and enter the information requested by the issuer, such as your examination roll number, registration number or passing year.
Step 5: Get the Document
Select Get Document. If the record is available and the details match, it should appear under Issued Documents.
For academic records, the National Academic Depository student guide explains this process.
What If DigiLocker Says No Record Found?
If you receive a DigiLocker document not found or similar message, check the details you entered.
For example, a student searching for a Class 12 marksheet should verify the examination year, roll number and correct education board.
If the details are correct but the document remains unavailable, contact the issuer to confirm whether your record has been published.
Important: DigiLocker cannot retrieve a record that is missing from the relevant issuer’s database.
Why Is My Marksheet Not Showing in DigiLocker?
A DigiLocker marksheet not showing problem can occur when the education board or university has not published the student’s record.
According to the National Academic Depository, a university becomes discoverable after its academic-record data has been provided and published through the platform.
What should students do?
- Search for the correct board or university under Education.
- Check whether records for your examination year are available.
- Verify your roll number and registration details.
- Contact the examination section or issuing institution if your record is missing.
Your college or university may need to publish or correct the academic record. Repeatedly creating DigiLocker accounts will not resolve an unpublished document.
What If DigiLocker Cannot Fetch a Document?
The official DigiLocker FAQ describes an error stating that the details entered do not match the issuer’s data.
If you see this message, compare the information with your original certificate and try again.
When the source record itself contains incorrect information, request correction from the issuing authority. An issuer-provided digital document cannot be corrected by simply editing a file in DigiLocker.
If the issue continues despite correct details and a confirmed source record, raise a request through the official DigiLocker Helpdesk.
Include the document type, issuer name, error message and relevant reference details. Do not share your OTP, password or security PIN.
Frequently Asked Questions
1. Why Is My Uploaded Document Not Showing Under Issued Documents?
Files you manually upload to DigiLocker Drive are different from documents retrieved from official issuers. To obtain an issuer-verified record, search for the issuing organisation and fetch the document.
2. Can I Add a Missing University Marksheet Myself?
You can upload a personal copy to DigiLocker Drive, but that does not make it an officially issued academic record. The university or authorised issuer must publish the record for official retrieval.
3. How to Resolve Missing DigiLocker Documents
If your DigiLocker documents are not showing, begin by checking the issuer, document details and availability of the record.
For missing academic records, contact the issuing institution. For account or retrieval problems that remain unresolved, use DigiLocker’s official support channel.
To understand the platform first, visit the official DigiLocker website.
Official References
- DigiLocker – Frequently Asked Questions
- National Academic Depository – Student Guide
- NAD – Frequently Asked Questions
- DigiLocker – Official Helpdesk
Updated: 31 October 2026. Document availability depends on the issuing organisation and its published records.
