Online college counselling has made it easier for students to apply for colleges from the comfort of their homes. However, with convenience comes a set of technical challenges glitches may also come during this process. Understanding these issues and knowing how to solve them can save you time, stress, and potential mistakes in your online counselling process.
1. Unstable Internet Connection
Why does it happen?
Interrupted calls, lagging video, or dropped sessions due to weak internet.
How to fix it:
Use a stable and fast internet connection, such as Wi-Fi or a wired Ethernet connection, for best results. Close any extra browser tabs and background applications to improve performance. If issues persist, restart your router or switch to mobile data as a backup.
2. Poor Audio & Video Quality
Why does it happen?
Echoes, distorted voice, blurry or frozen screens impact communication.
How to fix it:
Use high-quality headphones and an external microphone for clear audio. Adjust video settings to an optimal resolution. Ensure your microphone and camera are enabled in the device settings and granted access to the counselling platform.
3. Website Crashes or Slow Loading
Why does it happen?
During peak times—like the first or last day of registration—the official counselling website may receive a huge number of visitors. This can overload the server, causing the website to slow down or crash.
How to fix it:
- Clear your browser cache and cookies.
- Use a stable browser like Google Chrome or Mozilla Firefox.
- If the site crashes repeatedly, contact the helpline or keep checking the official notifications.
4. Login Issues
Why does it happen?
Sometimes students forget their credentials, or there may be temporary glitches with the login system.
How to fix it:
- Double-check that you’re entering the correct username and password.
- Use the “Forgot Password” option if needed.
- Make sure your CAPS LOCK is off and language settings are correct.
- If the issue continues, contact the official support team without delay.
5. Device-Related Problems
Why does it happen?
Slow performance, unexpected shutdowns, or incompatibility with certain platforms.
How to fix it:
Keep your laptop or mobile device up to date. Make sure video conferencing apps have the necessary permissions enabled on your device. If the system slows down, restart the device or close unused applications.
6. Lack of Digital Literacy
Why does it happen?
Some students, especially from rural backgrounds, are not confident with computers, scanning documents, or filling out online forms. Example: Uploading a document in the wrong format may cause rejection of an application.
How to fix it:
Familiarise yourself with basic computer skills and try completing sample forms or sample Google Meet calls with your friends.
Conclusion
Online counselling can be easy and smooth if you’re prepared and aware of the common issues. By following these simple tips, you can avoid unnecessary stress and focus on making the best choices for your future.
